Terms of service

These terms apply to personalized illustrated storybooks bought from Cradl, operated by AMBE LLC, 30 N Gould Street, Suite R, Sheridan, Wyoming 82801, United States. They are separate from the terms for the Cradl app.

What you are buying

Each book is a personalized illustrated storybook, printed for you and delivered to your address. The books, their format and the total price are shown before you pay. This is a one-time purchase, not a subscription.

Your photos and names

You must be an adult and have permission to use the photos you upload. For a photo of a child, you need permission from their parent or guardian.

Check the preview and the names before you buy. The characters are illustrations made from your photos. By ordering, you ask us to make your book using your chosen personalization.

Payment and delivery

Our payment providers, Stripe and Shopify Payments, handle your payment. The amount, the currency and the shipping options are shown at checkout. Check your email and delivery address before paying.

Books are printed to order. Our shipping page lists delivery countries and estimated times.

Changes, cancellations and refunds

Our returns and refunds policy is part of these terms. Contact us as soon as possible to change or cancel a book before printing starts. Your rights under local law still apply.

Using your book

Your book is for personal use by you and your family, or as a gift. You may not resell the book or its artwork.

Your information

Our privacy policy explains how we handle your information. Email hello@cradl.co with questions about your order or data.

Address suggestions

Checkout uses Google Maps for address suggestions. These are covered by the Google Maps terms and Google privacy policy. You can also enter your address yourself.

Your legal rights

These terms are governed by Wyoming law, without taking away the consumer protections that apply where you live. Nothing here limits rights or responsibilities that the law does not allow us to limit.